Portfolio
Professional experience spanning digital marketing, fintech, call center operations, and IT strategy.
Founder
BZnomad
Durres, Albania
Jul 2023 – Present
Founder
- Established a lifestyle brand for digital nomads offering resources and services for remote professionals.
Founder
CryptoNomad Ai
Remote
Jan 2024 – Present
Founder
- Developed a highly adaptive trading strategy for trade automation.
- Implemented adaptive trailing take-profit and stop-loss based on ATR and trend strength with <5% risk per trade.
- Built adaptive weighted indicators with incentive scoring adjusted through machine learning.
- Developed a commercial subscription-based module for selling protected code access to traders.
Arabic Community Admin
Bitcoin Gold
Dubai, United Arab Emirates
Apr 2018 – Present
Community
- Launched bitcoingold.services with new DNS seed infrastructure and independently operated full nodes, strengthening network resilience and peer discovery.
- Created the BTG Community Library (library.bitcoingold.services) — a curated documentation hub with operator guides, node setup courses, and infrastructure documentation across 5 tracks.
- Drove awareness and adoption of Bitcoin Gold through community meetups, conferences, and social media.
- Developed educational materials simplifying blockchain concepts for non-technical audiences.
- Represented the project at major blockchain events, boosting engagement and trust.
Independent Travel Manager
Dreamport
Remote
Sep 2025 – Present
Travel
- Received training on sales, travel management, customer support, and lead handling.
- Completed pre-live nesting with senior trainers and advisors.
- Passed the live nesting phase and advanced to Junior phase.
P2P Cryptocurrency Merchant
Binance
Remote
Jul 2022 – Present
Finance
- Built a trusted merchant profile and grew transactional volume by 150% through strategic marketing.
- Developed a robust KYC process for P2P clients.
- Provided compliance consultations for regulatory bodies.
- Delivered 24/7 customer support in high-pressure, real-time financial environments.
- Used CRM systems and dispute-resolution strategies for safe P2P trades.
Customer Service Representative
We are fiber (Klarna AB)
Tirana, Albania
May 2025 – Sep 2025
Service
- Provided top quality multilingual customer service to Klarna bank clients over email.
- Delivered technical support and guided customers through technical issues.
- Provided feedback to upper management based on customer experience insights.
Founder
Full Scope Digital
Jeddah, Saudi Arabia
Jan 2024 – Jan 2025
Founder
- Founded and led a digital marketing agency offering custom SEO, PPC, and branding solutions.
- Designed and launched a user-friendly quotation calculator for instant digital marketing estimates.
- Built a centralized client hub for managing campaigns, tasks, files, and communication.
- Integrated semi-automated workflows for onboarding, contracts, and payments.
- Provided blockchain technology consultations to clients.
Systems Administrator
PromoHouse
Manama, Bahrain
Jul 2023 – Jan 2024
Infrastructure
- Managed backend infrastructure and CRM tools for ongoing B2B marketing campaigns.
- Managed high performance technical SEO for clients.
- Automated live chat, ticketing, and client response processes improving SLAs and campaign delivery.
Historic Sites Manager
Kidana Development Company
Makkah, Saudi Arabia
Apr 2021 – Nov 2022
Management
- Managed operations for historic sites focusing on preservation and visitor engagement.
- Supervised visitor services and digital booking operations across multiple heritage sites.
- Delivered improvements to visitor engagement through digital ticketing and multilingual communication.
Founder
NOMAD
Jeddah, Saudi Arabia
Jan 2011 – May 2019
Founder
- Directed daily operations, logistics, and IT support.
- Designed and developed a comprehensive web platform for tour operators.
- Established marketing strategies and loyalty programs increasing retention and satisfaction.
- Implemented a comprehensive CRM system for managing bookings, ticketing, and billing.
- Established a monthly newsletter to increase client retention and engagement.
SG
IT Consultant
SAAD Group
Khobar, Saudi Arabia
Jan 2010 – Jan 2011
Strategy
- Established company presence and developed brand strategy and project management.
- Received comprehensive training on Avaya products and solutions.
- Built the company client base for enterprise IP telephony and SIP services.
SS
Strategic Planning Process Analyst
Saad Specialist Hospital
Khobar, Saudi Arabia
Jan 2008 – Jan 2009
Strategy
- Supported implementation of the Hospital Strategic Management System.
- Facilitated software integrations and reporting dashboards enhancing operational oversight.
- Managed the hospital strategic planning worksheet.
- Served as administrative secretary of the strategic planning committee.
SS
Manager, Appointment Department (Call Center)
Saad Specialist Hospital
Al Khobar, Saudi Arabia
Jan 2007 – Jan 2008
Management
- Led operations for the hospital centralized call center managing patient scheduling and inquiries.
- Trained and supervised multilingual staff, integrated CRM systems, and reduced no-show rates by 30%.
- Reorganized call flow protocols improving average handling time and patient satisfaction scores.
- Reduced doctor appointment slots from 30 to 20 minutes to increase efficiency.
AG
IT Manager
ART Group s.a.r.l.
Beirut, Lebanon
Jan 2005 – Dec 2006
Infrastructure
- Rolled out IT systems, POS software, and CRM solutions across multiple retail branches.
- Led technical support and improved uptime and sales tracking systems.